Cookie Policy
This Cookie Policy explains how Total Veteran Ltd ("we", "us", "our") uses cookies and similar tracking technologies when you visit totalveteran.com or use our Platform. It should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files placed on your device by a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners. Similar technologies include pixels, local storage, and session storage.
How We Use Cookies
We use cookies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, completing a form, or setting your privacy preferences. You can set your browser to block these cookies, but this will affect how the Platform works.
| Cookie | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session | Session |
| csrf_token | Security - prevents cross-site request forgery | Session |
| cookie_consent | Stores your cookie consent preferences | 12 months |
| stripe_mid | Fraud prevention for payment processing (Stripe) | 12 months |
Analytics and Performance Cookies
These cookies help us understand how visitors use the Platform - which pages are visited most, how users navigate, and where errors occur. The information is aggregated and anonymous. We use these to improve the Platform over time.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _ga_* | Google Analytics - distinguishes users and tracks sessions | 2 years |
| plausible | Privacy-first analytics (no personal data) | Session |
| _hj_*, ajs_* | Hotjar or similar - heatmaps and session recording (if enabled) | Up to 1 year |
Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preferences, timezone, or whether you have dismissed a notification. Disabling these may affect your experience.
| Cookie | Purpose | Duration |
|---|---|---|
| user_prefs | Stores display and notification preferences | 12 months |
| timezone | Stores your timezone for accurate scheduling | 12 months |
Marketing and Tracking Pixels
Where you have given consent, we may use pixels and tracking technologies from third-party platforms to measure the effectiveness of our advertising and to show relevant content. These include:
| Technology | Purpose | Duration |
|---|---|---|
| Meta Pixel (Facebook) | Ad conversion tracking and retargeting | Up to 3 months |
| Google Ads tag | Ad conversion tracking | Up to 3 months |
| LinkedIn Insight Tag | B2B ad performance and retargeting | Up to 3 months |
Embedded Media
Pages on the Platform may include embedded video or media content from third-party providers such as YouTube, Vimeo, or Wistia. When you interact with embedded content, those providers may set their own cookies. We have no control over third-party cookies. Please refer to the relevant provider's cookie and privacy policy for details.
Managing Your Cookie Preferences
When you first visit the Platform, we will ask for your consent before placing any non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.
Browser controls
You can also manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Note that blocking all cookies will affect the functionality of the Platform and many other websites. For guidance on how to manage cookies in your specific browser, visit:
Opt-out tools
You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout. For broader ad tracking opt-outs, visit youronlinechoices.com (UK/Europe) or optout.aboutads.info (US).
Changes to This Policy
We may update this Cookie Policy from time to time. We will notify you of significant changes via the Platform. The "last updated" date above reflects the current version.
Contact
For questions about our use of cookies, please contact us at support@totalveteran.com.